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RangerMSP-GFI MAX Link

RangerMSP-GFI MAX Link

RangerMSP-GFI MAX Link module offers a direct integration with GFI MAX.

The integration can link GFI MAX Site and Device information with RangerMSP’s Account and Asset respectively, in real time. This integration module has been developed by RangerMSP and is based on GFI MAX’s API.

The integration enables you to manage all RMM Tickets from within RangerMSP to streamline your workflow. Failed Checks in GFI MAX are automatically converted into service Tickets in RangerMSP. Also, the information about Devices and Sites that is recorded in GFI MAX is automatically sent to RangerMSP, and you can easily select whether to link or import the data into RangerMSP.

Features:

  • Easily link GFI MAX Sites and Devices to RangerMSP Accounts and Assets.
  • Automatically syncs GFI MAX failed checks to RangerMSP Tickets.
  • Allows you to manage all issues (RMM events and standard Tickets) from within the Tickets module in RangerMSP.

  • Failed Checks status changes in GFI MAX automatically update the Tickets in RangerMSP.
  • Saves you time and helps you avoid duplicates and errors common in manual data entry by automatically sharing data between GFI MAX and RangerMSP.

  • Event Logging which reports all events received and sent by the RangerMSP-GFI MAX Link module, including arriving failed checks, skipped failed checks and failed-checks updates.

  • Skip rules so you can define a condition in which the system will ignore failed checks that you don’t want any Ticket created for. All failed checks are still reported to the RMM Event Log.

  • Integrated with Labels for automatically assigning a default label to Tickets created by the GFI MAX Link.

See the video below for more on how to configure the RangerMSP-GFI MAX integration:

 

 

Frequently Asked Questions

 
What are the system requirements for the RangerMSP-GFI MAX Link?
– RangerMSP version 5.7 or higher.
– An active account with GFI MAX.
– License for RangerMSP-GFI MAX Link module.

Which record types are synchronized?
– RangerMSP Accounts are linked to GFI MAX Sites.
– RangerMSP Assets are linked to GFI MAX Devices.

Is the sync bi-directional?
GFI MAX automatically opens a Ticket in RangerMSP under the relevant Account when a check fails and it is then managed only in RangerMSP. Failed Checks status updates in GFI MAX automatically update the corresponding Ticket in RangerMSP. When the Ticket in RangerMSP is closed it has no effect on anything regarding the failed check in GFI MAX.

Can I try it?
Yes, RangerMSP trial includes this module for you to test and use. Follow the instructions in the RangerMSP-GFI MAX Link (Maxfocus) guide (found here) to use the module.