Tag Archives: PSA

New feature in version 7.0: Ticket Labels

One of the more colorful features in the new version 7.0 our CRM solution is Labels but in fact of course they do much more than simply add a dash of color to the PSA interface! Using Labels allows you … Continue reading

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Putting Your Customers First

When etiquette classes were in fashion, service was always delivered with a smile and the customer was always right. During the golden age of customer service, business people understood that they were selling much more than a good or a … Continue reading

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Saving Time with Activity Templates

The best thing about business automation systems is that they automate your workflow, right? Right! But if every customer is different, every service call is unique and every lead is unlike any other, then how can a business automation solution … Continue reading

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Building from the Inside

Most often, when people think about building a company, they think about expanding. For IT support providers, when you think about building your business, you probably think about increasing the number of recurring customers, the number of Assets being serviced … Continue reading

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Our Commitment

We know that Shakespeare was legendary. On top of being a playwright and a poet, Shakespeare is even credited for introducing over 1700 words to the English language. In spite of his genius however, we’d like to stipulate that Shakespeare … Continue reading

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The IT Dispatcher – Faster Than Ever Before!

Most things are better faster. You’re not sure whether or not you agree? Think about the Internet, race cars, delivery service, even a trip to the dentist. Generally, faster = better. It’s just that simple. So, as we kick off … Continue reading

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Making the Most of 2011

As the end of the year rolls around, we all get a little preoccupied. We start worrying about menus, budgets for holiday, New Years Eve plans, family gatherings and impending vacations. And that’s just on a personal note. On the … Continue reading

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The Season of Gift Giving

The holiday season draws out the best, warmest, fuzziest, and most cinnamon-y of all things. From log fires to hot apple cider, cashmere sweaters and family gatherings, this really is the best time of the year. Something especially unique about … Continue reading

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CRM: Getting Unlimited Access

The tech world is all abuzz over Match, iTunes new application that enables users to access their entire iTunes library from multiple devices. The new iTunes application scans your entire music library, either matching it to one of iTunes’ library … Continue reading

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CRM version 5.7: It’s Just Right!

It’s not that we learned everything worth knowing from nursery rhymes or children’s stories, but, the lessons we amassed during our youth definitely continue to resonate with us today. From the anecdote about Jack and Jill, for example, we learned … Continue reading

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