From the anecdote about Jack and Jill, for example, we learned about the importance of teamwork. From the Three Little Pigs, we learned that shortcuts never pay off. From The Hare and the Tortoise, we learned about humility and consistency. And from Goldilocks and the Three Bears, we learned that while many things appear to be incredibly attractive because of their extreme features, nothing is more appealing than an item that is just right!
Whenever we go about building new versions of our PSA for MSP, we’re a lot like Goldilocks — experimenting with flashy, complicated, and, often, unnecessary features. And then, we are faced with the dilemma of whether or not to trade our solution’s easy-to-use and robust-yet-simple nature for eye catching and overly complicated features.
Drawing on the lesson of Goldilocks and the Three Bears, we choose to keep this PSA software an easy-to-use solution that is just right and addresses all of our users’ needs. For this reason, we elected to preserve the usability, affordability and functionality of our software solution for version 5.7. So, instead of providing our users with a professional services automation (PSA) solution that is either too complicated or too simple, too basic or too expensive, we bring IT service providers, MSPs and other IT support providers a PSA that is just right!
From version 5.7’s more robust new additions, like the new Quoting module, to its more fundamental enhancements, like the new Keyboard shortcuts that make accessing the applications’ Windows even easier, this new 5.7 version bring users a business automation solution that truly suits their needs.
So far, users have echoed our Goldilocks-like sentiments about the new 5.7 release, and have described the new version of our PSA as being just right. More specifically, users have said that version 5.7 provides them with the modules they need to run a successful business. One user in North Carolina, for example, shared with us that, for his company, “This PSA contains all of the major features and benefits to make it an ideal computer services company CRM tool. Hurrah!” Similarly, another user out of the UK contacted us to share that the PSA’s “Quote feature is fantastic and that the Calendar in the Web Interface is very useful.”
We aim to provide users with the enhancements they need to make their entire experience ideal.
We know that the IT support industry is brimming with a variety of business automation software solutions, from basic ticketing software to customer relationship management (CRM) and PSA solutions.
We are glad to be able to provide you with a unique PSA solution that is designed to be as fully comprehensive as it is usable and as affordable as it is beneficial.
While we continuously strive to improve and expand our PSA to bring you even more useful and easy-to-use tools to help you handle complex business scenarios, we are, above all, committed to you, our users. Our hope is that the new version and all future versions of our PSA will be just right for you, and by teaming up with us, you and your businesses will be more profitable, efficient and better equipped to make your goals realities!
Until next time!