Carving Out a Piece of the Revenue Pie

Currently, many industries are stuck in zero or negative growth, but for IT support providers, the economic tide is changing, and it is changing for the better!

According to Parks Associates, the SMB tech support industry is growing, predicted to be worth more than $15 billion in the next three years. Combined with household tech support, Parks Associates posits that, over the next three years, the tech support industry will be worth more than $30 billion! That’s extremely substantial growth, especial for today’s standards.

We’re hoping that your IT services, managed services or computer repair business gets a piece of the growing tech support revenue pie.

We want to see you succeed, so, when we were working on version 5.7, we were sure to include tools that can help you expand your business and increase your revenues. If nothing else, these new additions can help you run your business more efficiently.

One of these handy new features is the Web Interface’s new Weekly Calendar.

The new and enhanced Weekly Calender has transformed the viewing and functionality of the Web Interface’s Calendar. Until now, the Web Interface’s Calender has allowed you to view all tasks, appointments and activities from any Web browser, but in a dense, text-heavy list format.

The format of the Web Interface’s old Dispatcher, task and appointment schedule looks like this, and is still available with version 5.7:

With the new Weekly Calendar view however, you, version 5.7 users, are able to view all of your appointments and tasks in an easy-to-view, rich layout.

In addition to providing an easier way to view all of your Dispatcher and impending appointments, the Web Interface’s Weekly Calendar also makes it easier for you to quickly assess when you have free time and when your time has already been committed to a task.

In the Weekly Calendar, all of your “free time” slots are accompanied by a green line. All time slots marked by a red line indicate that your time is busy.

By color coding your schedule, the new Weekly Calendar makes it easier for you to asses your own schedule. Similarly, the new feature also provides you with an easier mechanism to view and assess all shared appointments and data from the Dispatcher.

Instead of only offering you the ability to view all of your business’ scheduled activities in a long list, organized according to chronology (date and time), version 5.7 enables you to view all of the other technicians’ activities shared with you in the Weekly Calendar.

To optimize the simultaneous viewing of all technicians’ schedules, the Weekly Calendar still distinguishes your availability, by marking your free time with a green bar and your busy time with a red bar, but it also includes other technicians’ scheduled activities. The tasks and appointments for other technicians are attributed to the appropriate technician by name and are also color coded according to the preselected colors for each technician.

By making it easier for you to account for your time and for the time of your fellow technicians, version 5.7’s new Weekly Calendar for the Web Interface enables you to manage your growing business with increased ease and improved oversight. So, as your business grows, and the schedules for you and your fellow technicians become increasingly busy, count on the new Weekly Calendar to help you manage your time and be confident in your ability to continue providing your customers with quality and efficient service as you carve out a larger piece of the SMB tech support pie!

Until next time,
Success Team

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