Tag Archives: PSA Software
Ideal Quoting Module Realized!
In an ideal world, increasing revenue would be as easy as accruing bills, and managing Quotes would be as convenient as managing a database of contacts. With version 5.7’s new Quoting module, IT support providers get a professional services automation … Continue reading
Sharing Our Good News with You!
Good news comes in all shapes and sizes. Some good news comes bundled up in a blanket and smells, looks and sounds a lot like a baby. Other types of good news come in the forms of stellar report cards, … Continue reading
The Forums and the Future of Mentors
The concept of mentoring goes back a LONG time, and its track record is just about as impressive as it is long. Looking back over time, there are a remarkable number of famous and successful mentor-protege relationships. Think about Socrates … Continue reading
Version 5.7: How New Versions are Achieved
If reality worked more like fairy tales, we could just snap our fingers, click our heels together, or chant “Bibbidi bobbito boo,” and any enhancements we would like to add to our PSA software would just instantaneously exist. Unfortunately, in … Continue reading
Creating Knowledge Base Articles from Tickets
With knowledge comes power, and, in the IT industry, with power, comes the ability to handle issues ranging from backup and recovery problems to security policies and network management issues. As IT services provider, managed services provider (MSP) or general … Continue reading
The Future of CRM for MSPs is 5.7!
We’re not afraid to admit it. We like science fiction. Back to the Future. The Martian Chronicles. The Hunger Games series. Movies. Books. Even old radio series. We like it all, especially when it comes to stories set in the … Continue reading
CRM and Custom Pricing
Whether you’re new to the IT services business or a veteran of the trade, we’re sure that you’ve already learned that, sometimes, both you and your customers benefit from custom pricing arrangements. And there are a variety of customized pricing … Continue reading
A Winning Strategy
If the United States is any indication of industry trends in the Western world, IT services providers, managed services providers (MSPs), VARs, and other IT professionals should take note. According to a survey conducted by the American Express® Global Service … Continue reading
Professional Pursuits and Your PSA
Athletes, business owners, and all other aspiring professionals share a common vision of achieving success. Whether on the field, on a balance sheet, or by measuring customer satisfaction, all ambitions and conscientious professionals are in pursuit of perfecting their craft … Continue reading
New Years and New Goals
The Jewish New Year, Rosh Hashanah, is right around the corner. Along with preparing the festival’s classic culinary food items like honey cake, fish, apples and honey, and brisket, it’s a good time to take stock of our lives: What … Continue reading