Tag Archives: Business Management

Putting Your Customers First

When etiquette classes were in fashion, service was always delivered with a smile and the customer was always right. During the golden age of customer service, business people understood that they were selling much more than a good or a … Continue reading

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Saving Time with Activity Templates

The best thing about business automation systems is that they automate your workflow, right? Right! But if every customer is different, every service call is unique and every lead is unlike any other, then how can a business automation solution … Continue reading

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Our Commitment

We know that Shakespeare was legendary. On top of being a playwright and a poet, Shakespeare is even credited for introducing over 1700 words to the English language. In spite of his genius however, we’d like to stipulate that Shakespeare … Continue reading

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The Forums and the Future of Mentors

The concept of mentoring goes back a LONG time, and its track record is just about as impressive as it is long. Looking back over time, there are a remarkable number of famous and successful mentor-protege relationships. Think about Socrates … Continue reading

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Creating Knowledge Base Articles from Tickets

With knowledge comes power, and, in the IT industry, with power, comes the ability to handle issues ranging from backup and recovery problems to security policies and network management issues. As IT services provider, managed services provider (MSP) or general … Continue reading

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The Future of CRM for MSPs is 5.7!

We’re not afraid to admit it. We like science fiction. Back to the Future. The Martian Chronicles. The Hunger Games series. Movies. Books. Even old radio series. We like it all, especially when it comes to stories set in the … Continue reading

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CRM and Custom Pricing

Whether you’re new to the IT services business or a veteran of the trade, we’re sure that you’ve already learned that, sometimes, both you and your customers benefit from custom pricing arrangements. And there are a variety of customized pricing … Continue reading

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Tips for Managing Stress

Running a small to medium-size IT business has its benefits. You get to build solid relationships with your customers; you define your business’ culture; you get to watch your business develop and attain a reputation for excellence, and you, sometimes, … Continue reading

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Are Managed Services for You?

From providing on-site services, to creating, managing and implementing IT systems and providing proactive monitoring and support, there are so many types of services you, as an IT professional, can offer your customers. As you work to ensure that your … Continue reading

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A Winning Strategy

If the United States is any indication of industry trends in the Western world, IT services providers, managed services providers (MSPs), VARs, and other IT professionals should take note. According to a survey conducted by the American Express® Global Service … Continue reading

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