Author Archives: The RangerMSP Team

Speaking Their Language

Posted on April 30, 2012 by The RangerMSP Team

Knowing how to best sell your services is an important and, often, underrated skill. Many IT support providers assume that they can use the same language they use with their suppliers, technicians and industry connections when they go about marketing … Continue reading →

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Turn ON the Light – Geeks Corner

Posted on April 23, 2012 by The RangerMSP Team

[Warning #1 – This post is for geeks only!] A few days ago @lpopejoy posted something in the user forums that drew our attention. He wrote: On a side note, I also have a stoplight in my office – yellow … Continue reading →

Posted in API, IT Industry, Misc | 1 Comment

SMB and the Cloud – Are You Ready?

Posted on April 16, 2012 by The RangerMSP Team

Microsoft® has recently published the ‘Microsoft SMB Business in the Cloud 2012’ research report which was designed and conducted in conjunction with Edge Strategies Inc. in December 2011. The research questioned 3,000 SMBs that employ 2 to 250 employees across … Continue reading →

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The Power of Communication

Posted on April 9, 2012 by The RangerMSP Team

The power of good communication is undeniably great. Effective communication skills is one of the specific abilities that enables some people to succeed while many fail. In fact, the building and sustainability of all relationships, from personal contacts and family … Continue reading →

Posted in Misc | 2 Comments

Putting Your Customers First

Posted on February 1, 2012 by The RangerMSP Team

When etiquette classes were in fashion, service was always delivered with a smile and the customer was always right. During the golden age of customer service, business people understood that they were selling much more than a good or a … Continue reading →

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Saving Time with Activity Templates

Posted on January 26, 2012 by The RangerMSP Team

The best thing about business automation systems is that they automate your workflow, right? Right! But if every customer is different, every service call is unique and every lead is unlike any other, then how can a business automation solution … Continue reading →

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Building from the Inside

Posted on January 20, 2012 by The RangerMSP Team

Most often, when people think about building a company, they think about expanding. For IT support providers, when you think about building your business, you probably think about increasing the number of recurring customers, the number of Assets being serviced … Continue reading →

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Home Screen Benefits

Posted on January 18, 2012 by The RangerMSP Team

One of the perks of using a professional services automation (PSA) solution like ours is that you can use one platform to manage your entire workflow. Our PSA software countless tools coupled with bidirectional integrations with leading tools, like QuickBooks, … Continue reading →

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Our Commitment

Posted on January 12, 2012 by The RangerMSP Team

We know that Shakespeare was legendary. On top of being a playwright and a poet, Shakespeare is even credited for introducing over 1700 words to the English language. In spite of his genius however, we’d like to stipulate that Shakespeare … Continue reading →

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The IT Dispatcher – Faster Than Ever Before!

Posted on January 9, 2012 by The RangerMSP Team

Most things are better faster. You’re not sure whether or not you agree? Think about the Internet, race cars, delivery service, even a trip to the dentist. Generally, faster = better. It’s just that simple. So, as we kick off … Continue reading →

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