Category Archives: Product

New Version 7 Release!

Hi! We are very excited to inform you that a major new version of our PSA for IT pros has just been released! Version 7 is ready and available for download right now! This release is a very significant upgrade … Continue reading

Posted in Product | Comments Off on New Version 7 Release!

Death & Taxes

As everyone knows there are two sure things in this life – death and taxes. Naturally there’s not much we can do about the former. As much as we’d like to cure death, that’s just a bit beyond the current … Continue reading

Posted in Company, Product | Tagged | 1 Comment

The New Suit

You know that old suit or outfit you have, the one that has served you well for many years and you’re loath to change? Most people have one, it’s starting to look a little worn out now though, the style … Continue reading

Posted in Product | Tagged | Comments Off on The New Suit

New version 6.0 Release

Hi! We are very excited to inform you that a new major version of our PSA software has just been released! The development of version 6.0 has been a labor of love and some interesting new features have been added. … Continue reading

Posted in Company, Product | Comments Off on New version 6.0 Release

GFI MAX RemoteManagement™ and CRM – Now Integrated

Hi Everyone, We are happy to officially announce the integration between our IT PSA and GFI MAX RemoteManagement (aka MaxFocus). Dr. Alistair Forbes, General Manager, GFI MAX said: “The two key tools for an IT Services business are their RMM … Continue reading

Posted in Product, RMM | Comments Off on GFI MAX RemoteManagement™ and CRM – Now Integrated

Speaking Their Language

Knowing how to best sell your services is an important and, often, underrated skill. Many IT support providers assume that they can use the same language they use with their suppliers, technicians and industry connections when they go about marketing … Continue reading

Posted in Product | Comments Off on Speaking Their Language

Putting Your Customers First

When etiquette classes were in fashion, service was always delivered with a smile and the customer was always right. During the golden age of customer service, business people understood that they were selling much more than a good or a … Continue reading

Posted in IT Industry, Misc, Product | Tagged , , , | Comments Off on Putting Your Customers First

Saving Time with Activity Templates

The best thing about business automation systems is that they automate your workflow, right? Right! But if every customer is different, every service call is unique and every lead is unlike any other, then how can a business automation solution … Continue reading

Posted in Company, Product | Tagged , , , | Comments Off on Saving Time with Activity Templates

Building from the Inside

Most often, when people think about building a company, they think about expanding. For IT support providers, when you think about building your business, you probably think about increasing the number of recurring customers, the number of Assets being serviced … Continue reading

Posted in IT Industry, Misc, Product | Tagged , , | 1 Comment

Home Screen Benefits

One of the perks of using a professional services automation (PSA) solution like ours is that you can use one platform to manage your entire workflow. Our PSA software countless tools coupled with bidirectional integrations with leading tools, like QuickBooks, … Continue reading

Posted in Product | Comments Off on Home Screen Benefits