Email to Ticket

RangerMSP User Question*

How do I get Tickets created automatically from emails sent to my support email address?

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* Question received by email and shared here for the benefit of our users.

Answer

RangerMSP Email Connector is your friend here! It converts customer emails into new tickets as well as manages the entire ticket-email-thread.

Read the overview here.

Setup and first configuration guide here.

And once all is up-n-running - you have to read this guide to really benefit from and get the most our of the Email Connector and email threading.