RangerMSP Business Automation for successful ITs

 
April 17th, 2018, 02:43 AM
stephan
 
Posts: 113
Hey There,

Any of you guys using Kaseya VSA ?

Comments?


Thanks, Steph.
 
May 2nd, 2018, 04:39 AM
Blueplanet
 
Posts: 33
Hi Steph

We are looking at kaseya at the moment.

Paul
 
May 17th, 2018, 02:52 PM
stephan
 
Posts: 113
Hi Paul,

How did you get on? I've been looking to go from a cloud based back to an on-premise solution.

I am looking at N-Central (Solarwinds) again next week.

Best, Steph.
 
June 14th, 2018, 11:24 AM
andrew horn
 
Posts: 2
We are using Kaseya VSA.
 
June 16th, 2018, 03:31 PM
stephan
 
Posts: 113
Hey Andrew,

I'm interested to heasr what you think of it. Do you use any AV integration? Anything else?

Thanks, Steph.
 
June 18th, 2018, 07:23 AM
adent-ctc
 
Posts: 62
Hello Steph

Naverisk have a cloud and an on-premise solution.

Kind regards

Andrew
 
June 19th, 2018, 10:40 AM
andrew horn
 
Posts: 2
Hey Stephan,

Yes we use Kaseya AV integration which is Kaspersky- but we also use WebRoot which has an integration with Kaseya. We also use Kaseya AM - which is Malwarebytes.

We were using GFI Max RMM but switched to Kaseya VSA. Very good product but I which CommitCRM would have a direct two way integration with Kaseya VSA like they had with GFI Max. It would be a home run for CommitCRM.
 
June 25th, 2018, 04:21 AM
Blueplanet
 
Posts: 33
we have just signed up with kaseya on premis, would be great if they was intergration with CommitCRM
 
June 25th, 2018, 07:28 AM
Support Team
 
Posts: 7,474
Thank for posting this. Noted.

Currently you may use the Automated Emails feature of the Email Connector module to automatically convert email alerts from Kaseya into Tickets in RangerMSP.
You can find more information about configuring it to work with RangerMSP here.

Hope this helps.
 
June 25th, 2018, 01:05 PM
aaspeer
 
Posts: 188
We are looking at moving away from MAXRM, it leaves alot to be desired. I also wish that CommitCRM integrated directly with more so we had more options and bargaining power when looking at a new RMM tool. Direct integration makes everything alot easier.

We recently started looking at Naverisk now that ECI has nothing to do with it. Pricing is good, but not as good as others we have seen.
 
June 28th, 2018, 05:44 PM
Stanley Ng
 
Posts: 89
@aaspeer,

Sound like Naverisk is cheaper than MaxRM?
Is Naverisk has those RMM features that MaxRM currently available?

Thank You
 
July 9th, 2018, 06:01 AM
adent-ctc
 
Posts: 62
Stanley? Which features are you looking for in Naverisk?

Kind regards

Andrew
 
February 13th, 2019, 02:40 AM
Blueplanet
 
Posts: 33
Is they anyway of getting the assets from kaseya into CommitCRM? would CommitCRM take it on if we paid for some dev time?
 
February 13th, 2019, 07:01 AM
Support Team
 
Posts: 7,474
Thank you for posting this and for offering to pay and support this. One of the options that you should consider is to use API by Email in case Kaseya can generate XML formatted emails.

Another option is to use a powerful Assets Import feature to import new Assets/Devices from Kaseya and update existing ones, subject to Kaseya's data export options.
 
June 13th, 2019, 03:07 AM
adent-ctc
 
Posts: 62
Hello BluePlanet

Looks like the Kaseya API can be used with Powershell.
http://itcloudpro.net/2017/01/14/que...th-powershell/

If you can get assets out of Kaseya via its API in Powershell then our Jupiter Server can be used in Powershell to create those assets in CommitCRM.
Then such a Powershell script could be automated.

The Kaseya API is already in our roadmap to support.
Send me an email on andrew@dentaur.com if you have any questions.

Kind regards

Andrew
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