Default manager for tickets created from Customer Web Portal

RangerMSP User Question*

Where do I change the default Manager for jobs created by customers in the portal?

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* Question received by email and shared here for the benefit of our users.

Answer

Tickets created by customers using the Web Portal, or the Email Connector's Email-to-Ticket feature, are assigned to the Account Manager when one is set, or to a default manager selected under Tools > Options> Tickets (Admin) tab.