|
|||
|
|||
Answer
If you can send XML in the emails you could use the API by Email to create Tickets based on the Asset. For example something like this.. <?xml version="1.0" ?> <?RangerMSPxml version = "1.0" ?> <RangerMSPTransaction> <ExternalApplicationName>YourApp</ExternalApplicationName> <SendResponseToEmail>youremail@yourdomain.com</SendResponseToEmail> <Password>the-predefined-api-password</Password> <ReturnTransactionID>data from external application (will be returned as-is in the response) </ReturnTransactionID> <DataKind>TICKET</DataKind> <RecordData> <FLDASTASSETCODE> Asset Code </FLDTKTCARDID> <FLDTKTPROBLEM>ticket description...</FLDTKTPROBLEM> <FLDTKTSTATUS>100</FLDTKTSTATUS> <FLDTKTKIND>General</FLDTKTKIND> <FLDTKTNOTES>Notes</FLDTKTNOTES> <FLDTKTSOURCE>Source</FLDTKTSOURCE> <FLDTKTSCHEDLENESTIM>60</FLDTKTSCHEDLENESTIM> <FLDTKTDUEDATETIME>09/06/14</FLDTKTDUEDATETIME> <FLDTKTFORDISPATCH>Y</FLDTKTFORDISPATCH> </RecordData> </RangerMSPTransaction> See here for more details on using the API. |