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Hi Commit,
Imagine, that you add an e-mail address for an asset, for example NAS01@customerdomain.com Imagine, that you set up e-mail alerts on a customers NAS unit, sending to Commits public email where from e-mail address is NAS01@customerdomain.com CommitCRM will now create a ticket under the corresponding asset. This would be very usefull... |
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itognet,
What you could do is add the customer's domain name "customerdomain.com" to the "Email2" field of the account. Then when NAS01@ send you an email, it would at least create a ticket under the right account - still wouldn't be related to the correct asset, but, hey, it's a start! |