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Same filtering options apply for rich view and list view, if you refer to the Table Options > Text Search then indeed it's available as an option for Table/list view only. Thanks.
In regards to search by Resolution - well - when viewing the main Tickets list on the toolbar there's a Text: field to search by. This automatically search the Ticket Description, Resolution and Notes fields. HTH |
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I'm not seeing this. The way we are working, we want to search the history on xyz company. We pull up the record Xyz Company, then click on history to search and 1.) no option to search rich text veiw, 2.) switching to list view search does not search resolution field. Please try it.
From what I understand, you are suggesting pull up the tickets view, set the filter to Xyz Company then do my search? Can I suggest the search of history, tickets and resolution work the same from the account view? |