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Configuration as follows: Windows 2008 R2 servers, one running as the CRM server with Advantage database installed, the other as a terminal server. Both servers hosted on vmware server. No antivirus on either server, both firewalls updated to allow proper ports thru.
CommitCRM loads very quickly, most functions run at acceptable speeds except for reports. As an example the Account Charges report will take 1 to 2 minutes to display the first page another 30 seconds or more to go to page 2, etc. A 4 page report will take almost 4 minutes to view all pages. When going from 1 page to the next I see a message in the bottom status bar indicating "drawing page 2 of 2 for report" for quite a while. I have tried disabling the firewalls on both servers, setup ADS.INI with lan ip and port, verified port in ads config tool. None of these helped the speed at all. CPU and memory utilization are very low. Running the report directly on the server operates as expected, 4 page report can be viewed from beginning to end in under 5 seconds. What can be done to speed these reports up from the terminal server? |
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Well, this is a hard one...
You wrote: Quote:
You also mentioned that all standard operations work well over the Terminal Services session, except for print the report... which is an intensive database operation, however, as this operation works well on the server itself this is not the issue. . This probably brings us to networking speed issues between the two VMWare virtual servers. VMWare uses virtual network adapters and bridge communications so maybe this is the place to look at and try to hack its settings. Last thing I can think of right now is your logo. In case you've embedded a graphical logo and used a large image file for it not that the image file is transferred to the RangerMSP client when the report prints... I shouldn't, however, take that much time to be transferred over the virtual network between the server but I thought I would mention it anyway. Hope this helps. Dina |
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It sounds like everything is well configured... Well, I really don't know what to say... all is working well on your server and network except for when using it with TS under your virtual VM server. We've never heard of a similar issue. Maybe your log files will teach us something new... though I'm not sure. Please use the Help > Technical Support menu in RangerMSP to send us your RangerMSP log files for analysis.
Thanks, Dina |