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July 20th, 2010, 03:02 PM
econtrere
 
Posts: 2
Is there a way to create a custom screen/interface that has fields specific to the ticket "Type"?

For example:

If a customer logs in to the web interface and creates a new ticket in which they select "Type: New Hire" (We Edit List for that option under Type). They would then be prompted to add specific information for a New Hire type ticket?
 
July 21st, 2010, 07:35 AM
Support Team
 
Posts: 7,528
econtrere,

Thank you for asking this. Currently such a feature is not available. You can customize the Tickets fields and add new ones, however, you cannot filter them based on the Ticket Type.

Regards,
Neta
 





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