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Hi Folks!
We just upgraded to V5.7 (went smoothly; thanks Commit!; pity about the 'cobbler's shoes getting patched LAST:-)!) and we are enjoying working with all of the new goodies, which brings us to the subject of... ** The new CommitCRM-Zenith (now Continuum) Link module ** As long-time Zenith now Continuum users, this is great news for us. User Experiences: Is anyone using it/how have your experiences been? What works well? What needs improvement and what are the gotchas that will bite you if you aren't aware of them, as one starts to work with the new module? Future Product Plans: And CommitCRM support team, a question please: now with Zenith's RMM side having been purchased by Continuum and with lots of new energy and investments being made into the product by the Continuum team, HOW will this impact the Commit-'Zenith' module? For example, will this module see any new features and a name change any time soon, perhaps to co-ordinate with the release of the much anticipated new version 6.0 of Commit, which we see in the forums here is now in limited beta testing? TIA all! /dwv |
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Thank you for asking David.
The Zenith/Continuum link module in the coming release does not include any major changes, maybe some behind-the-scenes enhancements. Future releases may introduce additional features in regards to this existing integration. Hopefully the energy at Continuum will be translated to better products and integrations. An overview about this module can be found here and the detailed user guide here HTH |
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Thanks for CommitCRM Tech Support team for the module pricing info!
And we look forward to hearing from Zenith/Continuum users who have taken the plunge and purchased and integrated the new module! And so far, we are pleased with the new Continuum team's commitment to improving and modernizing the RMM product! Best and TGIF:-)! /d |
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I have not yet implemented it. I need to get the Conttiinnuumm "ticket chatter" under control. Seems we get a dozen non-critical tickets per day that need to be ignored or suspended in their system and not wanting to have to delete a bunch of unnecessary tickets. Commit: Is it possible to only create tickets on certain alerts from Continuum?
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If you are self completing your tickets the link works fine. The major downfall to this link is you cant take a ticket that was pushed to CommitCRM and assign it back to the Zenith NOC for repair. We have server support for many contracts and cant get a ticket to the noc with this add in. We had to turn the link off in order to communicate with Zenith.
Jim |
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We've been using this feature for a long time. It tends to break quite a bit. Even running on two different servers (one Windows 2003 and one Windows 2008) the sync feature stops working, and we have to restart the CommitRMM service.
At the moment, ours is broken completely, and even restarting the server did not help. I'm now waiting for CommitCRM Support to respond. Overall, I love the fact that I can see all my tickets in one place. The fact that 2-way integration is STILL not implemented is very frustrating though. |
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I did send my log files at 16:16 EDT.
Yes, the service is usually stable, but it does tend to just stop working about once a month (on average) requiring a restart of the services. It had actually been very stable for a while now, until today. I did check the status with Continuum, and they were no help--just directed me to you. |
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All functionality included in this module works and we are not aware of anything broken. The feature idea to send tickets back to NOC directly from RangerMSP is considered and actually some work has already been done in this direction. Feel free to contact us by email to get more details on this.
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I would like to ammend my statement of August 2nd. Since the problem with Continuum's XML structure was resolved, the CommitRMM service has not stopped working once. I don't know what changed (if anything) but it's great.
I still say that not having the ability to send updates to the NOC or Service Desk is a pain, and I am waiting, patiently and hopefully, for 2-way integration to be developed. Jim, I've been looking for another Continuum partner who also uses CommitCRM. Can we exchange contact info? |