I'm messing around with the create ticket by email function. My idea is to simply forward an email from my account to the email address I set up and have the system create a ticket. This is working. However, since the system cannot find a matching account, it creates the ticket under my account, which would be fine, and was was I expected, but I cannot change the account - there is no magnifying glass next to the account, just the +/-. This could be, I think, a good way to keep track of my day and keep opening tickets - forward the email, open the new ticket, clean up the text, change the account. Am I missing something here? Is there any way to do this? I work 99.7% of the time at the web interface, but did look at the desktop client to see if I could locate different functions, but did not.
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