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April 5th, 2012, 08:15 PM
lpopejoy
 
Posts: 942
I'm using the .net api a couple different places, and I would like to be able to set the ticket "inbox" status so that I can specify it the ticket should show in the inbox or not. Is there any possibility of this field being accessible via the API?

Thanks!
 
April 6th, 2012, 06:39 AM
Support Team
 
Posts: 7,522
Tickets enter the Inbox automatically when their being updated by external source and when the customer replies. There isn't currently a way to control this or remove tickets from it automatically. Thanks for asking.
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