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Hi Commit,
When an e-mail is sent through CommitCRM and a ticket is created and a copy is sent to the technician. Both the technician e-mail and the ticket in CommitCRM looks wrong. In Denmark we have ÆØÅ and æøå. Somehow, the e-mails is formatted wrong. The funny thing, is that the subject is OK, with ÆØÅæøå, and somehow the last line of the email/ticket is also OK. But all other lines is looking strange... How can I fix this? Copy of ticket/email: Ordrebekræftelse / 1020873770 / / 09.01.2012 <--- Subject of the e-mail. Hermed fremsendes Deres ordrebekræftelse. SÃ¥fremt De har spørgsmÃ¥l, bedes De kontakte ALSO Actebis A/S pÃ¥ telefon 43558888. Der kan ikke sendes svar pÃ¥ denne email-adresse. Med venlig hilsen, ALSO Actebis A/S Alle priser er ekskl. moms. Der tages forbehold for fejl og ændringer <-- Last line |
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Interesting. Please try the following and see if that helps:
Edit the \RangerMSP\Server\CmtEmailDelivery.ini file Add a new line at the end with the following value: CharSet=ISO-8859-15 Save the file. Restart RangerMSPServer service. Give it a try and see if it has helped. |