Starting with RangerMSP 5.3 users can easily define for each Ticket recipients who should receive emails relating to the Ticket.
Benefits of using Ticket Recipients:
- Keep technicians in the loop – Employees can subscribe to a Ticket and receive all email communication automatically.
- Keep your customers informed - All people involved on the customer's side can be subscribed as Recipients and will receive all emails regarding the Ticket.
- Automated email threading – when using RangerMSP Email Connector it distributes all incoming and outgoing emails automatically to the relevant Recipients.
How does it work?
Each Ticket now holds a list of Ticket Recipients defining which internal (employees) and external (customers) recipients should be used with each email correspondence for the Ticket. When using RangerMSP Email Connector the recipients are used for Automated Email Threading.
Recipients are managed in the Ticket's new Email Recipients tab, and include:
- External Recipients: receive outgoing emails and replies sent by technicians regarding this Ticket.
- Employee Recipients: receive outgoing and incoming(*) emails sent by other employees or by customers(*).
* Employees automatically receive incoming emails only when RangerMSP Email Connector is used for automated email threading.
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Read more about Ticket Recipients.
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Read more about Automatic Ticket Email Threading.
The RangerMSP Team
