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Thank you for posting this.
It is correct, the asset can be moved to another account as long as it has no tickets linked to it. I suspect that in your case the Tickets tab under Assets is filtered to show only open Tickets or ones of a specific Ticket manager and therefore you do not immediately see the tickets that exist for this Asset. Another option may be lack of permissions to view other employees tickets - in case tickets were assigned to other employees and the current user do not have permissions to see them - it might look as if the Asset has no tickets, while it has ones that aren't displayed due to an access right restriction. Hope this helps |
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I looked at the filtering. Set on all employees and all types. Still no history.
https://dl.dropboxusercontent.com/u/...FW-TICKETS.JPG |
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From the screenshot it seems that there are Sub-Assets for the Asset you want to move to another Account, I mention this because the Sub-Assets tab is bold.
Most probably there are tickets under these sub-assets. We believe that after removing the link between sub-assets and the parent asset, you should be able to change asset account. You can use 'Unlink' button under Sub-Assets tab. As for moving all tickets from an asset - currently this should be done one ticket at time. Hope this helps. |