Email updates are sent to all employees

RangerMSP User Question*


When we create a new ticket every employee on the RangerMSP get an email update and not just the person who the ticket belongs to, is there a setup I did wrong?
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* Question received by email and shared here for the benefit of our users.

Answer


This depends on each user personal alerting settings.

Ask the relevant users to log in, visit Tools > Options > Alerts tab and set the option 'Tickets - Opened' to OFF:




Hope this helps.