Helpdesk

AM I missing something in the ticket workflow? We currently use Zendesk as our ticketing and helpdesk and are able to communicate back and forth with the ticket submitter and everything is tracked.

How can I do the same in Commit?

Thanks

Welcome! Yes, it is all managed using the Email Connector module.

Click the links below to learn more:

Overview

Work flow

Setup/user guide

Hope this helps.