Forum: RangerMSP Software Discussion Forum (CCRM)
October 2nd, 2012, 02:41 PM
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Replies: 17
I would like to ammend my statement of August 2nd. Since the problem with Continuum's XML structure was resolved, the CommitRMM service has not stopped working once. I don't know what changed (if...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2012, 06:41 AM
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Replies: 1
I want to take a moment and recognize Sheli and the CommitCRM support team for helping us through a particularly difficult problem with the link to Continuum's RMM service. Thank you for sticking...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2012, 02:57 PM
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Replies: 17
I want to leave a follow-up message, and thank you for fixing this. It turned out that it was on the Continuum side of things. Unfortunately, Continuum forces us to initiate the problem resolution...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 2nd, 2012, 02:52 PM
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Replies: 17
I did send my log files at 16:16 EDT.
Yes, the service is usually stable, but it does tend to just stop working about once a month (on average) requiring a restart of the services. It had actually...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 2nd, 2012, 02:35 PM
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Replies: 17
We've been using this feature for a long time. It tends to break quite a bit. Even running on two different servers (one Windows 2003 and one Windows 2008) the sync feature stops working, and we have...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2012, 07:15 AM
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Replies: 3
The report is the Ticket List. I wanted to sort and group on Status. I can set the grouping, but without changing the sort, the groups aren't actually grouped. I may get two open tickets, and then...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2012, 06:13 AM
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Replies: 3
Is there a way to change the default sort criteria for a custom report?
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 18th, 2012, 12:26 PM
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Replies: 1
Is there any way to access the CommitCRM API with VBScript?
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 21st, 2011, 06:35 AM
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Replies: 12
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 21st, 2011, 06:27 AM
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Replies: 12
That's great! Thank you.
How do we get informed of future releases? How do we check to see if we have the latest release? How do we update our current install?
New CommitCRM user
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 31st, 2011, 02:46 PM
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Replies: 1
I would like to export specific contact fields to Excel. These include fields that are not displayed by default in the Contacts tab of the Account record. Is there a way to do this?
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 29th, 2011, 10:31 AM
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Replies: 6
In the Tickets tab, the find feature doesn't work right. When I look at my open tickets (default view) I see 6 tickets for a particular account. When I type that account's name in the Find field and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 29th, 2011, 10:15 AM
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Replies: 9
I'm not sure, but it could be related to the fact that the new server has the same name as the old one. Does it have the same IP address as well? If the new address is different from the old one, it...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2011, 02:51 PM
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Replies: 6
I'm finding that working in the Web Interface is rather cumbersome where tickets are concerned. Not only do I see all open tickets, but I see all closed ones as well. I have customers with pages of...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 20th, 2010, 01:43 PM
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Replies: 1
Is there any way to hide a contact or mark a contact as inactive?
Once an employee leaves a company, I would like to get their name out of the system, but I have found that deleting contacts causes...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2010, 12:50 PM
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Replies: 12
That's good to know going forward, but what do I do in the mean time? I now have assets, linked to tickets and such, that have incorrect contacts. Is there a way to fix this? I hesitate to delete the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2010, 06:56 AM
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Replies: 12
In a couple cases, the primary contact for a site was entered as a sub-contact. I moved the contact info to the Account record and deleted the sub-contact. I then found that tickets and assets which...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 24th, 2010, 09:34 AM
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Replies: 24
What is the actual purpose of the Resolution field. If it's just a place to duplicate what's already in Charges, why is it necessary at all? It must have an intended purpose, other than this. Right?
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 19th, 2010, 08:31 AM
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Replies: 1
Is there a way to track actual time, but still bill the customer based on our minimums and rounding?
For instance, for on-site phone work, we have a 2-hour minimum with 30 minute increments after...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 19th, 2010, 08:23 AM
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Replies: 5
"Using CommitCRM can helps you capture more billable time and bill your customers for all of the work without missing any time spent."
I must disagree with this statement in some respects: We're...
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