Custom Ticket Fields Based On Ticket Type

[econtrere]

Is there a way to create a custom screen/interface that has fields specific to the ticket "Type"?

For example:

If a customer logs in to the web interface and creates a new ticket in which they select "Type: New Hire" (We Edit List for that option under Type). They would then be prompted to add specific information for a New Hire type ticket?

[Support Team]

econtrere,

Thank you for asking this. Currently such a feature is not available. You can customize the Tickets fields and add new ones, however, you cannot filter them based on the Ticket Type.

Regards,
Neta