KB: Vacation Notifications for New Incoming Tickets - Revision history

Dina at 12:53, 8 July 2020

2020-07-08T12:53:54Z

← Older revision		Revision as of 12:53, 8 July 2020
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	<br>		<br>
	==Email Connector==		==Email Connector==
	When using the [[Email_Connector\|~~CommitCRM~~ Email Connector]], an automated response is sent to any customer creating a ticket over email.		When using the [[Email_Connector\|RangerMSP Email Connector]], an automated response is sent to any customer creating a ticket over email.
	To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\~~CommitCRM~~\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Responses section. Here you can select from a list of [[Email Templates]]. You can prepare one (or several) in advance specifically for vacations or other reasons.		To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\RangerMSP\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Responses section. Here you can select from a list of [[Email Templates]]. You can prepare one (or several) in advance specifically for vacations or other reasons.
	<br><br>		<br><br>
	When creating the automated response Email Template, we suggest adding a few details like:		When creating the automated response Email Template, we suggest adding a few details like:
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	'''Important Note''': Once the automated response has been changed, the ~~CommitCRM~~ Server service should to be restarted on your server, so that ~~CommitCRM~~ Email Connector will immediately refresh the Response text.		'''Important Note''': Once the automated response has been changed, the RangerMSP Server service should to be restarted on your server, so that RangerMSP Email Connector will immediately refresh the Response text.

	*Also, it’s just as important to change the Template back once you return to the office.		*Also, it’s just as important to change the Template back once you return to the office.
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	==Web Interface==		==Web Interface==

	Businesses that use the ~~CommitCRM~~ Web Interface have the option to embed the ~~CommitCRM~~ Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.		Businesses that use the RangerMSP Web Interface have the option to embed the RangerMSP Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.

	*For more information regarding embedding the Web Interface Login Page, [[Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].		*For more information regarding embedding the Web Interface Login Page, [[Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].

Robert at 11:12, 19 May 2014

2014-05-19T11:12:43Z

← Older revision		Revision as of 11:12, 19 May 2014
Line 7:		Line 7:
	==Email Connector==		==Email Connector==
	When using the [[Email_Connector\|CommitCRM Email Connector]], an automated response is sent to any customer creating a ticket over email.		When using the [[Email_Connector\|CommitCRM Email Connector]], an automated response is sent to any customer creating a ticket over email.
	To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the ~~Edit Response button~~. When ~~editing~~ the automated response, we suggest adding a few details like:		To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Responses section. Here you can select from a list of [[Email Templates]]. You can prepare one (or several) in advance specifically for vacations or other reasons.
			<br><br>
			When creating the automated response Email Template, we suggest adding a few details like:
	:*Vacation Duration		:*Vacation Duration
	:*Holiday Greetings (if any)		:*Holiday Greetings (if any)
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	<br>		<br>
	===ServerConfig Settings===		===ServerConfig Settings===
	[[File:~~Edit_email_response~~.~~jpg]]<br>~~		[[File:Vacation-response.png]]<br>
	~~[[File:Email_connector_response.jpg~~]]<br>

	'''Important Note''': Once the automated response has been edited, the CommitCRM Server service should to be restarted on your server, so that CommitCRM Email Connector will immediately refresh the Response text.

	*Also, it’s just as important to ~~remove~~ the ~~changes~~ to ~~the response text once you’re back in~~ the office.		'''Important Note''': Once the automated response has been changed, the CommitCRM Server service should to be restarted on your server, so that CommitCRM Email Connector will immediately refresh the Response text.

			*Also, it’s just as important to change the Template back once you return to the office.

	<br>		<br>

Robert at 11:01, 1 September 2013

2013-09-01T11:01:14Z

← Older revision		Revision as of 11:01, 1 September 2013
Line 6:		Line 6:
	<br>		<br>
	==Email Connector==		==Email Connector==
	When using the [[Email_Connector\|~~Commit~~ Email Connector]], an automated response is sent to any customer creating a ticket over email.		When using the [[Email_Connector\|CommitCRM Email Connector]], an automated response is sent to any customer creating a ticket over email.
	To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\~~Commit~~\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Edit Response button. When editing the automated response, we suggest adding a few details like:		To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Edit Response button. When editing the automated response, we suggest adding a few details like:
	:*Vacation Duration		:*Vacation Duration
	:*Holiday Greetings (if any)		:*Holiday Greetings (if any)
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	[[File:Email_connector_response.jpg]]<br>		[[File:Email_connector_response.jpg]]<br>

	'''Important Note''': Once the automated response has been edited, the ~~CommitServer~~ service should to be restarted on your server, so that ~~Commit~~ Email Connector will immediately refresh the Response text.		'''Important Note''': Once the automated response has been edited, the CommitCRM Server service should to be restarted on your server, so that CommitCRM Email Connector will immediately refresh the Response text.

	*Also, it’s just as important to remove the changes to the response text once you’re back in the office.		*Also, it’s just as important to remove the changes to the response text once you’re back in the office.
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	==Web Interface==		==Web Interface==

	Businesses that use the ~~Commit~~ Web Interface have the option to embed the ~~Commit~~ Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.		Businesses that use the CommitCRM Web Interface have the option to embed the CommitCRM Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.

	*For more information regarding embedding the Web Interface Login Page, [[Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].		*For more information regarding embedding the Web Interface Login Page, [[Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].

Reno: /* Web Interface */

2009-12-28T20:59:55Z

Web Interface

← Older revision		Revision as of 20:59, 28 December 2009
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	Businesses that use the Commit Web Interface have the option to embed the Commit Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.		Businesses that use the Commit Web Interface have the option to embed the Commit Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.

	*For more information regarding embedding the Web Interface Login Page, [Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].		*For more information regarding embedding the Web Interface Login Page, [[Web_Interface#Embedding_a_login_page_in_your_web_site\|please click here]].

Reno: Created page with '==Introduction== When holiday season comes around, many businesses go on vacation. We find it useful to show how you can take a short vacation, while service tickets are automati…'

2009-12-28T20:23:25Z

Created page with '==Introduction== When holiday season comes around, many businesses go on vacation. We find it useful to show how you can take a short vacation, while service tickets are automati…'

New page

==Introduction==
When holiday season comes around, many businesses go on vacation. We find it useful to show how you can take a short vacation, while service tickets are automatically received by the system and then automatically responded to with a cheery holiday note displaying the time of your return, as well as the fact that the ticket is being processed even during the holiday.

__TOC__

 
==Email Connector==
When using the [[Email_Connector|Commit Email Connector]], an automated response is sent to any customer creating a ticket over email.
To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\Commit\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Edit Response button. When editing the automated response, we suggest adding a few details like:
:*Vacation Duration
:*Holiday Greetings (if any)
:*Emergency Contact Number

*'''For more information regarding The Email Connector, [[Email_Connector#Notifying_Customers_and_Techncians_on_new_Tickets|please click here]]'''.

 
===ServerConfig Settings===
[[File:Edit_email_response.jpg]] 
[[File:Email_connector_response.jpg]] 

'''Important Note''': Once the automated response has been edited, the CommitServer service should to be restarted on your server, so that Commit Email Connector will immediately refresh the Response text.

*Also, it’s just as important to remove the changes to the response text once you’re back in the office.

 
==Web Interface==

Businesses that use the Commit Web Interface have the option to embed the Commit Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.

*For more information regarding embedding the Web Interface Login Page, [Web_Interface#Embedding_a_login_page_in_your_web_site|please click here]].

See Also

*[[Email_Connector#Notifying_Customers_and_Techncians_on_new_Tickets|Email Connector User Manual]]
*[[Web_Interface#Embedding_a_login_page_in_your_web_site|Web Interface Tips & Tricks]]

[[Category:KB|Holidays]]