KB: Office365 Outlook Patch - Revision history

Dina at 12:41, 8 July 2020

2020-07-08T12:41:52Z

← Older revision		Revision as of 12:41, 8 July 2020
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	=Description=		=Description=

	When trying to send Email from ~~CommitCRM~~ using Outlook you get the following error:		When trying to send Email from RangerMSP using Outlook you get the following error:

	'''Could not retrieve Imessage: Interface not supported. Error code: -214741813'''		'''Could not retrieve Imessage: Interface not supported. Error code: -214741813'''

Dina at 13:58, 18 June 2020

2020-06-18T13:58:18Z

← Older revision		Revision as of 13:58, 18 June 2020
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	In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.		In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.

	If this is the case, please carefully extract all files included in [http://~~www.commitcrm.com~~/downloads/Outlook_2013_C2R_fix.ZIP this file] and then:		If this is the case, please carefully extract all files included in [http://{{SERVERNAME}}/downloads/Outlook_2013_C2R_fix.ZIP this file] and then:

	If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg		If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg

Robert: /* Resolution */

2013-09-03T09:51:08Z

Resolution

← Older revision		Revision as of 09:51, 3 September 2013
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	The ''''Interface Not Supported'''' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.		The ''''Interface Not Supported'''' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.

	In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help. If this is the case ~~- Please~~ carefully extract all files included in [http://www.commitcrm.com/downloads/Outlook_2013_C2R_fix.ZIP this file] and then -		In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.

			If this is the case, please carefully extract all files included in [http://www.commitcrm.com/downloads/Outlook_2013_C2R_fix.ZIP this file] and then:

	If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click -		If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg
	Outlook2013_C2R_32_on_64.reg

	In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click		In all other cases ('''32 bit Outlook 2013 on a 32 bit OS''' or '''64 bit Outlook on a 64 bit OS''') double click: Outlook2013_C2R.reg
	Outlook2013_C2R.reg
			The error should no longer appear and emailing should now work.

	----		----

Robert at 09:33, 3 September 2013

2013-09-03T09:33:52Z

← Older revision		Revision as of 09:33, 3 September 2013
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	In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click		In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click
	Outlook2013_C2R.reg		Outlook2013_C2R.reg

			----


			[[Category:KB\|Outlook]]

Robert: Created page with '=Description= When trying to send Email from CommitCRM using Outlook you get the following error: '''Could not retrieve Imessage: Interface not supported. Error code: -2147418…'

2013-09-03T09:33:24Z

Created page with '=Description= When trying to send Email from CommitCRM using Outlook you get the following error: '''Could not retrieve Imessage: Interface not supported. Error code: -2147418…'

New page

=Description=

When trying to send Email from CommitCRM using Outlook you get the following error:

'''Could not retrieve Imessage: Interface not supported. Error code: -214741813'''

=Resolution=

The ''''Interface Not Supported'''' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.

In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help. If this is the case - Please carefully extract all files included in [http://www.commitcrm.com/downloads/Outlook_2013_C2R_fix.ZIP this file] and then -

If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click -
Outlook2013_C2R_32_on_64.reg

In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click
Outlook2013_C2R.reg