KB: Email Connector and Relay Settings - Revision history

Dina at 19:56, 17 May 2020

2020-05-17T19:56:46Z

← Older revision		Revision as of 19:56, 17 May 2020
Line 13:		Line 13:
	:*'''Option 1''' is to allow relay in your SMTP server, so that the messages can get forwarded without changing the headers.		:*'''Option 1''' is to allow relay in your SMTP server, so that the messages can get forwarded without changing the headers.

	:*'''Option 2''' is to Reconfigure the Email Connector (~~\CommitCRM~~\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.		:*'''Option 2''' is to Reconfigure the Email Connector (<server>\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.

	To disable message relaying edit the file <installation-folder>\Server\CmtEmailConnector.ini and verify that the following token has the value of Y:		To disable message relaying edit the file <installation-folder>\Server\CmtEmailConnector.ini and verify that the following token has the value of Y:

Dina: /* Resolution */

2020-05-17T19:56:13Z

Resolution

← Older revision		Revision as of 19:56, 17 May 2020
Line 14:		Line 14:

	:*'''Option 2''' is to Reconfigure the Email Connector (\CommitCRM\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.		:*'''Option 2''' is to Reconfigure the Email Connector (\CommitCRM\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.
	[[file:~~relay~~.~~png]]~~
			To disable message relaying edit the file <installation-folder>\Server\CmtEmailConnector.ini and verify that the following token has the value of Y:


			'''OnEmailForwardSendOriginalAsAttachment=Y'''


			In case it is N please edit it to Y, save, and restart the CRM Server service on your server.

	[[Category:KB\|Relay]]		[[Category:KB\|Relay]]

Robert at 10:39, 1 September 2013

2013-09-01T10:39:38Z

← Older revision		Revision as of 10:39, 1 September 2013
Line 13:		Line 13:
	:*'''Option 1''' is to allow relay in your SMTP server, so that the messages can get forwarded without changing the headers.		:*'''Option 1''' is to allow relay in your SMTP server, so that the messages can get forwarded without changing the headers.

	:*'''Option 2''' is to Reconfigure the Email Connector (\~~Commit~~\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.		:*'''Option 2''' is to Reconfigure the Email Connector (\CommitCRM\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.
	[[file:relay.png]]		[[file:relay.png]]

	[[Category:KB\|Relay]]		[[Category:KB\|Relay]]

Reno: /* Resolution */

2010-01-13T13:24:02Z

Resolution

← Older revision		Revision as of 13:24, 13 January 2010
Line 11:		Line 11:

	=Resolution=		=Resolution=
	:*'''Option 1''' is to allow relay, so that the messages can get forwarded without changing the headers.		:*'''Option 1''' is to allow relay in your SMTP server, so that the messages can get forwarded without changing the headers.

	:*'''Option 2''' is to Reconfigure the Email Connector (\Commit\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.		:*'''Option 2''' is to Reconfigure the Email Connector (\Commit\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.

Reno at 19:15, 25 September 2009

2009-09-25T19:15:02Z

← Older revision		Revision as of 19:15, 25 September 2009
Line 4:		Line 4:
	Email connector responses are not being sent<br>		Email connector responses are not being sent<br>
	Email connector emails are not being forwarded to the internal mailbox<br>		Email connector emails are not being forwarded to the internal mailbox<br>
	~~Add to the last ones: tickets~~ are being created but not sending responses<br>		Tickets are being created but not sending responses<br>

	=Introduction=		=Introduction=

Reno: Created page with '===Symptom list:=== No alert emails
Emails get stuck in the outbox
Email connector responses are not being sent
Email connector emails are not being forwarded to the …'

2009-09-25T19:14:22Z

Created page with '===Symptom list:=== No alert emails Emails get stuck in the outbox Email connector responses are not being sent Email connector emails are not being forwarded to the …'

New page

===Symptom list:===
No alert emails 
Emails get stuck in the outbox 
Email connector responses are not being sent 
Email connector emails are not being forwarded to the internal mailbox 
Add to the last ones: tickets are being created but not sending responses 

=Introduction=
Many mail servers are configured not to allow SMTP clients to relay messages with the original sender information. So when these mail servers don't allow the relayed message through, it jams up the outbox sending protocol, because the system keeps trying to send an illegal message.
In order to work around this issue, there are 2 suggestions.

=Resolution=
:*'''Option 1''' is to allow relay, so that the messages can get forwarded without changing the headers.

:*'''Option 2''' is to Reconfigure the Email Connector (\Commit\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.
[[file:relay.png]]

[[Category:KB|Relay]]