Backup and Restore FAQ - Revision history

Dina at 07:49, 8 July 2020

2020-07-08T07:49:33Z

Dina at 13:54, 18 June 2020

2020-06-18T13:54:50Z

← Older revision		Revision as of 13:54, 18 June 2020
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	When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.		When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.

	Note that the Live Backup requires [http://~~www.commitcrm.com~~/~~sql_database_server.htm~~ SQL Database].		Note that the Live Backup requires [http://{{SERVERNAME}}/products/sql-database/ SQL Database].

	To perform a live backup administrators should run the \CommitCRM\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.		To perform a live backup administrators should run the \CommitCRM\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.
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	'''To restore the full system using a partial-backup (database-only) files:'''		'''To restore the full system using a partial-backup (database-only) files:'''
	#Download and install a fresh [http://~~www.commitcrm.com~~/download~~.php~~ trial version of CommitCRM]. Make sure to use the exact same version as you have been using until now, otherwise there will be version mismatch when restoring the database.		#Download and install a fresh [http://{{SERVERNAME}}//free-trial/free-trial-download/ trial version of CommitCRM]. Make sure to use the exact same version as you have been using until now, otherwise there will be version mismatch when restoring the database.
	#Install it to the original path where CommitCRM was installed on your server originally.		#Install it to the original path where CommitCRM was installed on your server originally.
	#Run the CommitCRM application once (use any user as this is a fresh setup)		#Run the CommitCRM application once (use any user as this is a fresh setup)

Dina at 14:48, 22 March 2020

2020-03-22T14:48:29Z

← Older revision		Revision as of 14:48, 22 March 2020
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	'''To restore the full system using full-backup files:'''<br>To restore from a full backup (i.e. a backup file which includes the CommitCRM installation folder and all <u>sub-folders</u>), [[~~Transferring_Commit_Installation_from_One_Server_to_Another~~\|please follow these instructions]]. This includes restoring the files and installing any services if they were used.		'''To restore the full system using full-backup files:'''<br>To restore from a full backup (i.e. a backup file which includes the CommitCRM installation folder and all <u>sub-folders</u>), [[Transferring_the_Software_Installation_from_One_Server_to_Another\|please follow these instructions]]. This includes restoring the files and installing any services if they were used.

	CommitCRM will now be ready for use at the exact point when the backup was done.		CommitCRM will now be ready for use at the exact point when the backup was done.
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	When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the CommitCRM SQL Database.		When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the CommitCRM SQL Database.

	If your system is licensed for the CommitCRM SQL Database, then follow the steps in the '''[[SQL_Database_Installation_Guide\|~~CommitCRM~~ SQL Database installation page]]''', and then continue to the '''[[SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>		If your system is licensed for the CommitCRM SQL Database, then follow the steps in the '''[[SQL_Database_Installation_Guide\|SQL Database installation page]]''', and then continue to the '''[[SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>

	<br>		<br>
	[[Category:FAQ]]		[[Category:FAQ]]
	__NOTOC__		__NOTOC__

Dina at 20:09, 21 March 2020

2020-03-21T20:09:56Z

← Older revision		Revision as of 20:09, 21 March 2020
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	When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the CommitCRM SQL Database.		When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the CommitCRM SQL Database.

	If your system is licensed for the CommitCRM SQL Database, then follow the steps in the '''[[~~Commit_SQL_Database_Installation_Guide~~\|CommitCRM SQL Database installation page]]''', and then continue to the '''[[~~Commit_SQL_Database_Troubleshooting~~\|this Troubleshooter]]''' to resolve it.<br>		If your system is licensed for the CommitCRM SQL Database, then follow the steps in the '''[[SQL_Database_Installation_Guide\|CommitCRM SQL Database installation page]]''', and then continue to the '''[[SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>

	<br>		<br>
	[[Category:FAQ]]		[[Category:FAQ]]
	__NOTOC__		__NOTOC__

Dina: /* Is there a way to perform a live backup (Backup your data while the system is in use) */

2016-07-24T07:39:42Z

Is there a way to perform a live backup (Backup your data while the system is in use)

← Older revision		Revision as of 07:39, 24 July 2016
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	===Is there a way to perform a live backup (Backup your data while the system is in use)===		===Is there a way to perform a live backup (Backup your data while the system is in use)===
	Yes, CommitCRM comes with a Live Backup option, when using ~~CommitCRM~~ SQL Database.		Yes, CommitCRM comes with a Live Backup option, when using SQL Database for CommitCRM.

	When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.		When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.

	Note that the Live Backup requires [http://www.commitcrm.com/sql_database_server.htm ~~CommitCRM~~ SQL Database].		Note that the Live Backup requires [http://www.commitcrm.com/sql_database_server.htm SQL Database].

	To perform a live backup administrators should run the \CommitCRM\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.		To perform a live backup administrators should run the \CommitCRM\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.

Robert at 10:27, 1 September 2013

2013-09-01T10:27:46Z

← Older revision		Revision as of 10:27, 1 September 2013
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	When using the CommitCRM system, users can perform a '''partial backup''', which backs up the CommitCRM database only, or a '''full backup''', which saves the entire CommitCRM system.		When using the CommitCRM system, users can perform a '''partial backup''', which backs up the CommitCRM database only, or a '''full backup''', which saves the entire CommitCRM system.

	CommitCRM comes with a special utility to back up the CommitCRM databases (providing a partial-backup which saves the the database only). To access this backup utility, go to Tools > Backup menu, and follow the steps. This process will back up the database files that are located in the <server>\~~Commit~~\Db and <server>\~~Commit~~\DbSys folders.		CommitCRM comes with a special utility to back up the CommitCRM databases (providing a partial-backup which saves the the database only). To access this backup utility, go to Tools > Backup menu, and follow the steps. This process will back up the database files that are located in the <server>\CommitCRM\Db and <server>\CommitCRM\DbSys folders.

	<u>Note:</u> This backup creates a zip file in the <server>\~~Commit~~\Utils folder that contains CommitCRM-specific files only. It does not back up your linked documents, which should be backed up separately.		<u>Note:</u> This backup creates a zip file in the <server>\CommitCRM\Utils folder that contains CommitCRM-specific files only. It does not back up your linked documents, which should be backed up separately.

	We also recommend that users occasionally perform a full backup, which saves the entire CommitCRM server folder and all its subfolders. This type of backup must be done using external tools. A full backup will enable you to restore the files much faster should you need to do so in an emergency situation.		We also recommend that users occasionally perform a full backup, which saves the entire CommitCRM server folder and all its subfolders. This type of backup must be done using external tools. A full backup will enable you to restore the files much faster should you need to do so in an emergency situation.
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	===Is there a way to perform a live backup (Backup your data while the system is in use)===		===Is there a way to perform a live backup (Backup your data while the system is in use)===
	Yes, CommitCRM comes with a Live Backup option, when using ~~Commit~~ SQL Database.		Yes, CommitCRM comes with a Live Backup option, when using CommitCRM SQL Database.

	When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.		When using the Live Backup, there is no need to stop users and services from working while performing a backup. Everyone can continue working as usual while the backup is performed in the background.

	Note that the Live Backup requires [http://www.commitcrm.com/sql_database_server.htm ~~Commit~~ SQL Database].		Note that the Live Backup requires [http://www.commitcrm.com/sql_database_server.htm CommitCRM SQL Database].

	To perform a live backup administrators should run the \~~Commit~~\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.		To perform a live backup administrators should run the \CommitCRM\Utils\CommitBackup.exe with a special parameter which tells the system to perform a live backup.

	In order to fully automate Live Backups you should use Windows Task Scheduler procedure and add a recurring Task that runs the backup utility.		In order to fully automate Live Backups you should use Windows Task Scheduler procedure and add a recurring Task that runs the backup utility.

	For more details and instructions, refer to \~~Commit~~\Utils\CommitBackup.ini		For more details and instructions, refer to \CommitCRM\Utils\CommitBackup.ini

	'''Important: Live back does not come instead of other backup methods. You still need to backup your CommitCRM system as you have so far.		'''Important: Live back does not come instead of other backup methods. You still need to backup your CommitCRM system as you have so far.
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	===Which folders should be backed up?===		===Which folders should be backed up?===
	Back up all folders under <server>\~~Commit~~. The most important folders are called ~~“Commit~~\Db” and ~~“Commit~~\DbSys,” which is where all CommitCRM-specific data is stored. You should also back up all your documents.		Back up all folders under <server>\CommitCRM. The most important folders are called “CommitCRM\Db” and “CommitCRM\DbSys,” which is where all CommitCRM-specific data is stored. You should also back up all your documents.

	===How do I restore a backup?===		===How do I restore a backup?===
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	#Run the CommitCRM application once (use any user as this is a fresh setup)		#Run the CommitCRM application once (use any user as this is a fresh setup)
	#Close the CommitCRM session.		#Close the CommitCRM session.
	#Rename the <server>\~~Commit~~\Db folder to <server>\~~Commit~~\Db-Not-In-Use.		#Rename the <server>\CommitCRM\Db folder to <server>\CommitCRM\Db-Not-In-Use.
	#Rename the <server>\~~Commit~~\DbSys folder to <server>\~~Commit~~\DbSys-Not-In-Use.		#Rename the <server>\CommitCRM\DbSys folder to <server>\CommitCRM\DbSys-Not-In-Use.
	#From the backup, copy the \~~Commit~~\Db and \~~Commit~~\DbSys folders to <server>\~~Commit~~\Db and <server>\~~Commit~~\DbSys.		#From the backup, copy the \CommitCRM\Db and \CommitCRM\DbSys folders to <server>\CommitCRM\Db and <server>\CommitCRM\DbSys.

	CommitCRM will now be ready for use at the exact point when the backup was done.		CommitCRM will now be ready for use at the exact point when the backup was done.
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	To restore a partial backup:		To restore a partial backup:
	#Rename the <server>\~~Commit~~\Db folder to Db-Not-In-Use.		#Rename the <server>\CommitCRM\Db folder to Db-Not-In-Use.
	#Rename the <server>\~~Commit~~\DbSys folder to DbSys-Not-In-Use.		#Rename the <server>\CommitCRM\DbSys folder to DbSys-Not-In-Use.
	#From the backup-file, copy the Db and DbSys folders to <server>\~~Commit~~\Db and <server>\~~Commit~~\DbSys.		#From the backup-file, copy the Db and DbSys folders to <server>\CommitCRM\Db and <server>\CommitCRM\DbSys.

	CommitCRM will now be ready for use at the exact point when the backup was done.		CommitCRM will now be ready for use at the exact point when the backup was done.
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	<br>		<br>
	===I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong?===		===I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong?===
	Procedure halted due to data server error.<br>Verify server is operating and this computer has access to the server folder.<br>(C:\~~Commit~~\DB)		Procedure halted due to data server error.<br>Verify server is operating and this computer has access to the server folder.<br>(C:\CommitCRM\DB)
	When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the ~~Commit~~ SQL Database.		When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the CommitCRM SQL Database.

	If your system is licensed for the ~~Commit~~ SQL Database, then follow the steps in the '''[[Commit_SQL_Database_Installation_Guide\|~~Commit~~ SQL Database installation page]]''', and then continue to the '''[[Commit_SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>		If your system is licensed for the CommitCRM SQL Database, then follow the steps in the '''[[Commit_SQL_Database_Installation_Guide\|CommitCRM SQL Database installation page]]''', and then continue to the '''[[Commit_SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>

	<br>		<br>
	[[Category:FAQ]]		[[Category:FAQ]]
	__NOTOC__		__NOTOC__

Sheli: /* Which folders should be backed up? */

2011-08-08T12:00:07Z

Which folders should be backed up?

@@ Line 28: / Line 28: @@
 <u>Note:</u> Make sure that no one is using CommitCRM during a full backup.
 ===Which folders should be backed up?===
 Back up all folders under <server>\Commit. The most important folders are called “Commit\Db” and “Commit\DbSys,” which is where all CommitCRM-specific data is stored. You should also back up all your documents.
 ===How do I restore a backup?===

Sheli: /* Questions */

2011-08-08T11:57:33Z

Questions

← Older revision		Revision as of 11:57, 8 August 2011
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	*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]		*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]
	*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]		*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]
	*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)]]		*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)\|Is there a way to perform a live backup (Backup your data while the system is in use)]]
	*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]		*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]
	*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]		*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]

Sheli: /* Questions */

2011-08-08T11:56:30Z

Questions

← Older revision		Revision as of 11:56, 8 August 2011
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	*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]		*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]
	*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]		*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]
			*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)]]
	*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]		*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]
	*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]		*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]

Reno: /* I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong? */

2010-01-20T20:05:41Z

I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong?

← Older revision		Revision as of 20:05, 20 January 2010
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	===I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong?===		===I've just restored CommitCRM onto a new computer, and the client gives me an error when I log in; What am I doing wrong?===
	Procedure halted due to data server error.<br>Verify server is operating and this computer has access to the server folder.<br>(C:\Commit\DB)		Procedure halted due to data server error.<br>Verify server is operating and this computer has access to the server folder.<br>(C:\Commit\DB)
	When restoring CommitCRM onto a new computer from a backup archive, the next step is to test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error ~~below~~, then the issue may very well be caused by not installing the Commit SQL Database.		When restoring CommitCRM onto a new computer from a backup archive, the next step is to verify that the path in the error message exists, and has the database files in it and test a single CommitCRM client application from the server that CommitCRM is installed on. If running the client from the server itself produces an error report like the error above, then the issue may very well be caused by not installing the Commit SQL Database.

	If your system is licensed for the Commit SQL Database, then follow the steps in the '''[[Commit_SQL_Database_Installation_Guide\|Commit SQL Database installation page]]''', and then continue to the '''[[Commit_SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>		If your system is licensed for the Commit SQL Database, then follow the steps in the '''[[Commit_SQL_Database_Installation_Guide\|Commit SQL Database installation page]]''', and then continue to the '''[[Commit_SQL_Database_Troubleshooting\|this Troubleshooter]]''' to resolve it.<br>
	~~If the problem persists,send an email to [mailto:support@commitCRM.com Commit Support] so that we can diagnose the error for you.~~

	<br>		<br>
	[[Category:FAQ]]		[[Category:FAQ]]
	__NOTOC__		__NOTOC__

← Older revision		Revision as of 11:57, 8 August 2011
Line 4:		Line 4:
	*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]		*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]
	*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]		*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]
	*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)]]		*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)\|Is there a way to perform a live backup (Backup your data while the system is in use)]]
	*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]		*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]
	*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]		*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]

← Older revision		Revision as of 11:56, 8 August 2011
Line 4:		Line 4:
	*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]		*[[Backup and Restore FAQ#How can I backup my data within the CommitCRM system?\|How can I backup my data within the CommitCRM system?]]
	*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]		*[[Backup and Restore FAQ#Can I backup CommitCRM using external tools?\|Can I backup CommitCRM using external tools?]]
			*[[Backup and Restore FAQ#Is there a way to perform a live backup (Backup your data while the system is in use)]]
	*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]		*[[Backup and Restore FAQ#Which folders should be backed up?\|Which folders should be backed up?]]
	*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]		*[[Backup and Restore FAQ#How do I restore a backup?\|How do I restore a backup?]]