Cloud Edition - Update

[Support Team]

Hey Rangers,

We wanted to share an update on the current state of the cloud edition (originally announced here).

Everything in this edition is now at a production level, and we already have customers actively using it to run their businesses.

Here’s what’s available today:

• Ticketing System – A solid, collaborative workspace for managing customer issues efficiently.

• Shared Inbox (Email Connector) – Communicate with customers and collaborate internally, directly from within the ticket interface.

• New Tools – Including scheduling replies, snoozing tickets, @mentions, starring, labeling, and more.

• Asset Management.

• SLA and Due Dates.

• Billing Features – User rates, products and services/items, time tracking, timers, charges, and billing contracts (including auto-renewing ones).

• Reports – Interactive billing and time-tracking reports, plus visual charts and graphs for ticketing activity.

• QuickBooks Online Integration – Including batch invoicing and other powerful options.

• Accounts and Contact Management.

• Automation – Triggers, saved responses, auto-responses, default assignments, and more.

• Dispatcher Workflow – With direct scheduling into Microsoft 365 and Google Calendar.

• Customer Portal – For customer access and interaction.

We’re also actively working on enhancements to existing modules as well as new functionality that will be rolled out in upcoming updates.

Thanks for being part of the journey — and stay tuned for more news soon!


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If the functionality above already fits your requirements, we’d love to hear from you to learn more or get started.
We’d truly appreciate your first-hand, real-world ongoing feedback on this evolving edition.