Please update us on whats going on with updates/cloud

[itconnection]

Have been a long standing user or RangerMSP back from the old CommitCRM days but can say with other people we are all frustrated by the lack or updates on where we stand and this upcoming cloud edition which we have no information on and seems endless "COMING SOON" train

Please I have seen many software companies take over from original developers and change or to try to mold in their own vision just to destroy the product which people loved and what drove them to the software in the first place.

Please be more open on whats going on and also start sharing screen shots and allow us to make comments and inputs on what use the users would like see or need.

Also with a lot or RMM;s out there running our business its important to you get integrations into the various RMM systems early or you may find people will jump ship if not already before you even get your new cloud system off the ground or out there.

[Support Team]

Thanks for taking the time to post, and for your support over the years, it really is appreciated.

The cloud edition is progressing well, though as with any major project, it takes time. On RMM, we’re aligned. We’re building the foundation now so that adding integrations with those tools (and others) will be much simpler going forward.

You’re right that we could do a better job sharing updates, and we’ll make an effort to improve on that.

Thanks!

[Derick79]

I am also very interested to know the status of this cloud edition, one year has passed without any new updates. As a user who has also been with the software since CommitCRM era, I think we all deserve some screen shots of the new product.

[Support Team]

Thanks for posting. Your feedback is clear and much appreciated. The cloud edition has already reached production maturity and is actively being used. While it doesn’t include every feature and module available in the on-premise, self-hosted edition, it does offer a solid and growing set of capabilities. We’ll be sharing more details soon, so stay tuned!

[racassel]

+1 Me too. Long time customer, still use RangerMSP V22.x but bored with the legacy interface. Stopped maintenance a few years ago due to lack of development. I would like to see the beta to help me with my decision to resume maintenance or ..... by the end of this year.

[cpinetworks]

+1. Long-time customer as well, looking to make a change to the cloud soon. The lack of information from Ranger on the cloud version might leave them out of the decision process.

[Support Team]

Thanks for posting. Please contact us at support@... to discuss migration options and fit. Some on-premise customers have already migrated to the cloud edition and are very happily with it. It depends on your requirements and whether the core functionality you need is already there. Thanks.