IT Service Management, CRM and Billing for IT Services Providers, MSPs and Repair Shops
CommitCRM is an affordable professional service automation (PSA), CRM, service, dispatching, contracts and billing software solution designed specifically for small to mid-sized IT Services Providers who –
- Provide maintenance services
Handle customer support calls and on-site visits
- Perform local repairs
Manage Service Contracts and need full control over their status
Provide outsourcing of IT support services
- Manage IT projects
Sell hardware and off-the-shelf
- Provide managed services (MSP)
Track Customers’ Assets – Equipment, Software, Subscriptions
Bill customers for labor, expenses, products and parts
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Your customers will receive a higher level of service as well as greater visibility into the services they have received and the associated costs
by controlling customers’ debts and keeping track of services provided to each specific customer according to its service contract and by easily managing and analyzing all charges, including labor, expenses and parts
by: dispatching the right technician to the right call; measuring the technician’s productivity; letting remote technicians using a web browser manage their assigned tickets, schedules and tasks, add new charges and view customer information; and reducing the number of customer “status” phone calls since customers can view their status and add new tickets online using a web browser.
Personalize relationships by centrally managing Accounts, Contacts and Leads together with ALL their related data.
Win new sales by tracking Sales Opportunities
Manage service contracts and analyze their profitability. Automatically track contracts by their type: start date and end date, block of time, block of tickets, block of money
Track Service Tickets
Win More Sales
Provide a better service and increase customer loyalty by efficiently managing all incidents and closing them faster
Be efficient by dispatching open tickets to the right technicians
Know your customers by easily viewing a complete customer history log: Phone call summaries, past appointments, completed tasks, sent documents and emails, charged services and more in one single list
Track Customers’ Equipment
Capture More Billable Time
Organize your company price list for products and services
Increase revenues by easily entering charges for labor services, expenses, products and parts
Be more competitive by identifying your profitable products and services
Easily Track and Manage Charges
Save time and meet deadlines by managing employees’ calendars and tasks
Eliminate paperwork! Easily manage and find all document types including MS-Word®, MS-Excel, presentations, emails, scanned documents, etc.
Improve results by generating reports and analyzing graphs
Web Interface for Employees and Customers
Syncs with Outlook®
Our goal is to provide the best Computer Service Business Management Solution designed for small to mid sized businesses (SMB). We are continuously developing new features and modules to enrich our offering for IT Service Providers and to provide them with the most advanced and efficient solution for running their business.
CommitCRM has a special small business licensing model. You can install CommitCRM client on your network on as many desktops and laptops as needed, and enjoy access to the shared data from all of them.