RangerMSP Business Automation for successful ITs

July 28th, 2020, 11:05 AM
Posts: 10
Can anyone steer me in the right direction? Need a report showing me how many total calls per date range categorized by the Labels.

For example:

Date Range xxx- xxx

Label 1: 100
Label 2: 250
Label 3: 18
Label 4: 28

Ect. Ect.

Any help would be appreciated!
July 28th, 2020, 12:52 PM
Support Team
Posts: 7,496
Thank you for posting this.

Summarizing and categorizing Tickets in a report by Label is unfortunately not currently supported.
It is possible to build such a report based on the Ticket Type, Category or any other of the Ticket "standard" fields. Labels are different.

For*example, you can use the Tickets List by Type or Tickets by Category*report. If needed, such reports can be customized.

Besides, in the app itself you can click a label to show all tickets labeled with it, and then right click the list and launch the count-rows option. That's more work than above, but it is nevertheless a way to quickly get a count per label.

Hope this helps.

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