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March 18th, 2020, 04:23 PM
al3xxx
 
Posts: 10
Cannot get any of the parameters to match up. For example i have a Live Data Widget showing "Numbers of closed Tickets" every day. It will say for example 100. However when i run the report, the numbers does not match up. I cannot find a report that matches these numbers.

I am looking for a report that shows:
Tickets List by Manager and Status showing closed tickets per day regardless when the Open Date was.

I just need the numbers to match up.
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March 19th, 2020, 06:31 AM
Support Team
 
Posts: 7,432
Thank you for posting this.

Please have a look at the Weekly Tickets Summary by Employees report under the Tickets reporting category.

This reports shows separate numbers for Tickets opened and closed for the day.

Please note that this report has just been recently added, first inclusion in RangerMSP version 23.

Hope this helps.
 
March 19th, 2020, 06:46 AM
al3xxx
 
Posts: 10
Is there a daily one?
 
March 19th, 2020, 07:11 AM
Support Team
 
Posts: 7,432
Currently only weekly report is available that shows the number of Tickets for each day of the selected week.

Here is a sample of such report:

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