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Thank you for posting this.
Ticket can be assigned only to one employee (manager). Other employees can edit the Ticket, add Charges, History Notes etc for the Ticket - based on their permissions. In cases where other employees are involved in the Ticket you can add Tasks under the Ticket and assign each Task to a different employee, and yet - there is only one person, the Ticket Manager, that is responsible for the Ticket. Hope this helps. |
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