automatic reply email --

we have the system set up to send an automatic reply when clients send in and email based ticket request. A small number of these come from automated systems that do not actually have valid emails (e.g. they are sent from "noreply@vendor.com") and generate errors when we try to send the automated email.

Is there a way to set specific rules or exceptions for certain contacts to not send the automated email?

//ray

Yes, there is a way to treat emails sent from automated systems using Automated Email rules in Email Connector.
After configuring rules for recognizing such emails, emails will be converted to Tickets and no auto response will be sent to the sender.

Hope this helps.

right... forgot about that one.

thanks --

//ray