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    Web Interface Questions

    1. Is it possible to allow customer to select the priority of the ticket through the web interface?

    2. If answer to above is "Yes", then can the system send email notification to technicians only if priority is set to High or Immediate?

    If this is not already a feature, it would be nice to add so customer can control priority.

    Thanks.
    Re: Web Interface Questions

    Hi,

    Thank you for your question.

    The Customers' Web Interface forms can be adjusted (by our team) to allow clients to update the priority field. This is not included in the basic forms and requires some special customizations which we can perform when needed. In any case, email notifications are sent whenever a customer adds a new ticket (and in other scenarios) regardless of the new ticket priority.

    HTH

    Neta

    Comment

      Re: Web Interface Questions

      Hey, sorry to bring up an old ticket, but searching pulled this up. we need to allow our customers to set the priority level of tickets that they create, or even modify the ones that are in their system that we may create for them. in the web interface of course. thanks

      Comment

        Re: Web Interface Questions

        Assuming that you're using the latest release of RangerMSP we will be able to provide you with a hack that enables this.

        Please contact us directly so we can prepare and reply to you with this hack.

        Thanks,
        Dina

        Comment

          Re: Web Interface Questions

          I need to be able to allow customers to set the priority for tickets that they open via the web interface. This is a basic requirement for any customer facing ticketing system. How do I get this turned on asap?

          Thanks, Mark Knittel

          Comment

            Re: Web Interface Questions

            How do we activate this as well?

            Comment

              Re: Web Interface Questions

              Hi Mark, nattivillin,

              Assuming that you're using the latest release of RangerMSP we will be able to provide you with a customized web form that enables this.

              Please contact us directly so we can prepare and reply to you with this customization.

              Comment

                Re: Web Interface Questions

                Ok. How can I reach you?

                Thanks, Mark

                Comment

                  Re: Web Interface Questions

                  I see you already sent us an email to Support @ . Thanks.

                  Comment

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