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Yes. RangerMSP Web Interface for customers can send email alerts to predefined list of email addresses whenever a customer creates a new ticket via the RangerMSP Web Interface or updates it.
To activate the Email Alerts feature: 1. Open <server>\RangerMSP\WebInterface\RangerMSPWebIntNot ifications.ini file and set your mail server settings. 2. Open <server>\RangerMSP\WebInterface\RangerMSPWebIntNot ificationsEmails.txt file and write the email addresses that should receive alerts when customer creates a new ticket or update it. Please note that each email address should be added in a separate line and without any additional characters (do not use any commas, colons, semi-Colon, quotes etc.- just standard email addresses). The RangerMSP Web Interface will immediately start sending alerts as the files are saved. Note: There is no need to restart the RangerMSPWebInterface service after modifying the content of these files. |