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Every Ticket and Charge in RangerMSP is always entered under one of the selected account contracts. When you create a ticket under an active contract, the system will warn you if the contract terms are obsolete – i.e. the block of time has already been used, the contract end date has passed, etc. For example, you can create a monthly contract for your customer called "Phone Support", select Block of Tickets as the contract type and set the initial value to 20. Each time the customer calls Support, one ticket will be subtracted from the initial value of the contract and when the block has been used up or the end date has passed the user will be alerted.
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