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November 12th, 2007, 05:54 AM
Product FAQ
 
Posts: 172
Can I create more than one active contract for the same account?
 
November 12th, 2007, 06:28 AM
Support Team
 
Posts: 7,514
Yes. You can create and manage several active contracts for each Account and use them concurrently. For example, you can have a Block of Tickets contract for phone support where each phone call costs a ticket, another contract for on-site visits, limited to 5 incidents or tickets, a Block of Time contract for network installation projects, and another Block of Time contract for emergency service limited to 2 hours, for example.
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