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November 26th, 2013, 05:36 PM
lpopejoy
 
Posts: 942
Is there a way to easily create an email to the account holder address with a ticket invoice and ticket documents attached?
 
November 27th, 2013, 06:02 AM
Support Team
 
Posts: 7,514
Thank you for posting this.
While there is an option to send multiple Documents by email (by selecting with Ctrl), this action will not add Ticket details or Ticket report to the generated email.
 
November 27th, 2013, 06:52 AM
lpopejoy
 
Posts: 942
Oh, ok. I didn't know that - that's helpful. Would it be hard to select those documents, and then send them with an email template that is already in the system?
 
November 27th, 2013, 07:41 AM
Support Team
 
Posts: 7,514
We'll take note of this suggestion but for now what you can do is drag & drop the the attached documents from the non-templated email to the templated email (e.g. open both and just send one).

Hope this helps.
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