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August 2nd, 2022, 11:45 AM
ak47uk
 
Posts: 44
I copied a secondary contact to a new primary account and deleted the secondary contact. Now, when I sync to Outlook, the new primary contact is not synced. Is there a way to fix this?

Thanks
 
August 2nd, 2022, 01:38 PM
Support Team
 
Posts: 7,464
This is interesting, thanks for asking.

Did you try to update the primary account, created from the contact, and run the sync again? If not, please give a try and see whether this bypasses the original record sync issue.
 
August 3rd, 2022, 03:08 AM
ak47uk
 
Posts: 44
Strangely enough, it is now syncing. I had just altered the account by removing the surname and saving, then running a sync but the contact that appeared in Outlook had the surname still attached.

I'm not sure if it's a coincidence, as if editing the contact fixed it then I would have expected the contact in Outlook to be missing their surname, but I have added the surname back in Ranger and will monitor.

Thanks
 
August 3rd, 2022, 07:06 AM
Support Team
 
Posts: 7,464
Thank you for the update.

We will also review this case from our side, great that things work well now.
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