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Knowledge base articles can be linked to a specific customer Account when making the knowledge base article public and opting to share the article with a specific customer. This will provide this customer, when using the Customer Portal, with access to such public articles shared only with them.
However, this isn't meant for technicians to filter though, in case needed, you may include the customer name (the main word of their name) as part of the article title, so searching for articles and including the customer name will filter out ones that aren't 'marked' for this customer. Hope this helps. |