RangerMSP Business Automation for successful ITs


Go Back   RangerMSP Forums > RangerMSP Software Discussion Forum (CCRM)

Thread Tools Search this Thread
 
November 2nd, 2016, 02:24 PM
nattivillin
 
Posts: 1,146
How do i adjust the system so that [Full for customer web users] can see the license tab(s)?
 
November 2nd, 2016, 02:29 PM
Support Team
 
Posts: 7,520
Customers do not have direct access to license keys and codes regardless of the privilege they have, access to these (as well as to other areas) is for technicians only. I can see why in some cases someone will want that and we will consider it. Thanks!
 
November 3rd, 2016, 09:30 AM
nattivillin
 
Posts: 1,146
That was not always the case. You must have changed this at some point.

Customers were able to go in and and view the licensees, keys, etc. After all it is THERE KEY, we only have a copy. We don't own it.

Why would you make it so that the owner of the company cant see his own licenses?
 
November 4th, 2016, 06:03 AM
Support Team
 
Posts: 7,520
Yes, they definitely own the licenses (well, in most cases), but anyhow these are sensitive details and the customer cannot access them.

Having said that - we've just emailed you an hack that enables it for your customers.

Hope this helps!
 
November 4th, 2016, 08:39 AM
nattivillin
 
Posts: 1,146
Thanks for that. Now that the tab is available, we we control it with permissions?

We only want top "C Level" people at a company to see licenses.
 
November 4th, 2016, 09:11 AM
Support Team
 
Posts: 7,520
Nope, it affects all users. There is no way around that.
 
November 4th, 2016, 09:21 AM
nattivillin
 
Posts: 1,146
Then we cant use it. Cant give licenses out to everyone.
 
November 4th, 2016, 09:23 AM
Support Team
 
Posts: 7,520
This is exactly how it was in the past, like you mentioned, and we enabled it back to you. In case this does not fit your requirements simply remove that customized file. We'll take a note on this. Thanks.
 
November 4th, 2016, 10:53 AM
nattivillin
 
Posts: 1,146
Thanks for the file. We didn't enable the change yet so we don't have to undo it.

Please add it as a real feature with permissions. Might not bad a bad idea to have other tabs controlled by permissions as well.
Reply





All times are GMT -6. The time now is 11:38 AM.

Archive - Top    

RangerMSP - A PSA software designed for MSPs and IT Services Providers
Forum Software Powered by vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.