|
|||
|
|||
Is there a way to have the labels applied when the status is changed? Ie- once it is set to 'waiting for billing' etc it automatically is labeled with a color? The way I read your response it sounds like that is what you are doing- just wondering if you are manually applying the label or not-
|
|
|||
|
|||
Thank you for posting this and for your feedback.
Currently for this specific case labels are not automatically applied and you should apply them from the Labels picker drop down on the toolbar or by dragging the ticket from the list and 'dropping' it on the relevant labels in the Labels pane located on the left side. We will take a note of this request. Labels can be applied automatically to Tickets created for Accounts, Contracts or Assets that have default labels set for them (e.g. you configure such default labels at the account, contract or asset levels and they are applied for new tickets created for these automatically). Hope this helps and thanks for asking. |