RangerMSP Business Automation for successful ITs

 
April 8th, 2022, 07:50 AM
Anderso
 
Posts: 3
Hi
I'm trying to automatically generate a ticket, but it seems that recurring templates doesn't work.

I'm on Commit CRM v. 22 so it's rather old

Any tips for troubleshooting?
 
April 8th, 2022, 08:58 AM
Support Team
 
Posts: 7,510
Thank you for asking. The "force" that create recurring tickets is the server side Windows service of CRM Server, so you should make sure it is up and running.
Besides, you you mentioned and you're using a very old version, lots have changed since. You're welcome to contact us at support@ to discuss upgrading options.

Hope this helps.
 
April 11th, 2022, 12:09 AM
Anderso
 
Posts: 3
The service is running, and working afaik. We do get e-mails with alerts and such.
 
April 11th, 2022, 06:02 AM
Support Team
 
Posts: 7,510
Thank you for the update.

It is hard to tell what exactly the problem is. Please contact us directly at support@ so more specific details about your configuration can be shared and reviewed.
 
April 11th, 2022, 06:23 AM
Anderso
 
Posts: 3
Thank you. I will contact support.
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