RangerMSP Business Automation for successful ITs

 
May 11th, 2020, 09:50 PM
stvnbth
 
Posts: 21
We're not necessarily looking for just those tickets that have been closed.

Is there a way to report tickets updated by agent? Or all agents? For a specific date?

Thanks in advance.
 
May 12th, 2020, 06:05 AM
Support Team
 
Posts: 7,413
While generating the Tickets report, you can apply the filter that uses a condition with the 'Last Update Date' and 'Last Updated By' fields.

The 'Last Update Date' is updated on changing the Ticket details such as Resolution, Manager, Status and other Ticket field. Please note that this refers only to the last time the Ticket was updated.
In case you want to see a list of Charges logged for a specific date, you should use a Charges Report.

Hope this helps.
 
June 18th, 2020, 10:14 PM
stvnbth
 
Posts: 21
Thanks.

Last edited by stvnbth : June 18th, 2020 at 10:19 PM. Reason: Resolved.
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -6. The time now is 03:41 AM.

Archive - Top    

RangerMSP - A PSA software designed for MSPs and IT Services Providers
Forum Software Powered by vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.