RangerMSP Business Automation for successful ITs

 
March 12th, 2021, 08:52 AM
wsandwith
 
Posts: 65
is it possible to make a custom ticket template and have it become the default when you click on new ticket without having to select in drop box?
 
March 12th, 2021, 09:45 AM
Support Team
 
Posts: 7,510
That's an interesting idea. The new Ticket Templates in version 27 lets you create new tickets based on predefined templates, though you cannot default to one for any new ticket that you created but rather pick the template from the list. We'll take a note about this request. Thanks for asking.
 
March 12th, 2021, 12:38 PM
wsandwith
 
Posts: 65
Thank you for your help on this!

Cheers!
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