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Yes, you are missing something here :-)
You should convert the Quote to Charges. Then, during the process and as this Quote was originated from a specific Ticket you will see another check-box at the bottom of the conversion Window: "Link Charges to the Ticket the Quote was create from (Ticket 0500-1234)" When checked the new Charges will be added under the original Ticket. It is checked by default so there's nothing you actually need to do. Hope this helps. |